DISCOUNT PROGRAMS

Affordable
Connectivity Program

What is the Affordable Connectivity Program?

The ACP is a government assistance program that helps connect households to the internet they need for work, healthcare, school and more. Qualifying households are eligible for free or low-cost internet service through credits up to $30 per month.

Changes to the Affordable Connectivity Program

What’s happening?

Without additional funding from Congress, the FCC anticipates that the current ACP funding is projected to run out in April 2024. This date is an estimate and may change. This means:

  • No new ACP enrollments will be accepted by the government after February 7, 2024 at 11:59 PM ET. At Frontier, we will no longer accept new ACP applicants after February 4, 2024 at 11:59 PM ET.
  • Households that enrolled with an ACP internet company before February 7, 2024 at 11:59 PM ET will continue to receive their ACP benefit until ACP funds run out as long as the household remains enrolled and eligible for the benefit.
  • When ACP funds run out, households participating in the ACP will no longer receive the ACP discounts.
Learn more
Discount programs

Frontier Lifeline Services

Lifeline is a Federal Communications Commission program to help make communications services more affordable for low-income consumers. If you currently receive a Lifeline benefit, you automatically qualify for the ACP. You can receive both benefits at the same time.

Frontier Lifeline Services

FAQs about the ACP program

When can I expect the ACP discount on my bill?

Your credit should appear on your next bill after the household’s enrollment or transfer.

If I participate in the ACP, what’s my monthly rate? Is this a contract or term agreement?

Once you've enrolled in the ACP, the standard monthly rate for Frontier Essentials Internet will range from $29.99-$154.99 depending on the speeds available at your address. After application of the $30 federal subsidy for non-Tribal Lands, the monthly rate for service will be $0-$124.99, depending on your internet subscription. This service is non-contractual and does not have a term agreement.

Additional products including but not limited to Inside Wire Maintenance, Voice, Frontier Secure products, Dish TV, etc. are not included in this program and will be billed as an additional monthly charge if you choose to buy them.

What if my internet bill is less than $30?

The ACP discount covers up to $30 for broadband internet service, but if your monthly rate is lower, you can’t receive a balance of the credit. For example, if your internet rate is $29.99, the credit will only cover $29.99 and your discounted rate will be $0.

How long does the ACP last?

The funding of ACP will continue for as long as it’s federally approved. Frontier will notify its participating members if the program is scheduled to end.

Why was my ACP discount removed from my bill?

The ACP requires that you use your internet at least once a month. If you don’t use your internet at least once every 30 days and receive a bill for $0, you’ll receive up to three SMS/email messages from us to confirm your usage. You must acknowledge your internet usage within 15 days of receiving the first notification; otherwise your discount will be removed in the following month and you’ll be required to pay the full cost of your internet service. In order to return the credit to your account, you’ll have to restart the process from the beginning.